Click the link for more information on specific parts of the site:
- My computer doesn't play the audio.
- I can hear the audio at home, but it doesn't play at my work or school. Is it a problem with your site, the software, or my Internet connection?
1. My computer doesn't play the audio on your site.
The most common problem (having worked with audio on the Internet for years) is that the user doesn't have the RealAudio software installed on their computer. Visit HERE to download the free version for your particular computer.
If you have the software installed, and the audio doesn't play or takes a long time to start, it might be an issue with the connection to the Internet anywhere from your computer to one of the routers somewhere in between. In other words, by the time a file reaches your computer from a Website, it often passes through many computer checkpoints along the way, and thus, one of those computers could be experiencing Internet congestion. Try to use my site at a different time of day.
2. I can hear the audio at home, but it doesn't play at my work or school?
The number one reason why this happens has nothing to do with my site. Rather, schools, companies, and other organizations often install Internet firewalls for security purposes to prevent problems with viruses and other downloads, and sometimes the settings to the firewalls prevent downloading of other media files, including RealMedia. A network technician at your institution would have to make changes to the firewall settings to permit RealMedia files to download.
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